New: Compassionate Partners care coordination is now open to clients in Buffalo & Erie County. Learn more →
Our Mission
Compassionate Partners LLC provides dedicated non-medical care coordination and support services for older adults, pregnant individuals, people with disabilities, and families who may need assistance managing daily responsibilities.
We help simplify life by assisting with appointments, paperwork, communication, errands, and connecting clients with helpful resources. Our goal is to handle the logistics so individuals and families can focus on living with greater ease and peace of mind.
By prioritizing dignity, independence, and compassionate support, we serve as a trusted local partner for families throughout the Buffalo and Erie County area
Our Core Values
Compassion
We approach every client and family with deep empathy, ensuring they feel heard and supported throughout their journey.
Clarity
We provide transparent communication and straightforward guidance to demystify complex care logistics and paperwork.
Respect
We honor the dignity and independence of every individual we serve, advocating for their unique choices and lifestyle.
Collaboration
We work closely with families and providers to create a cohesive support network that works for everyone involved.
Reliability
We are a steadfast partner, delivering consistent and dependable advocacy when you and your family need it most.
Why Choose Compassionate Partners
Ethical & Client-Centered Care: We prioritize your dignity and independence, ensuring every coordination decision is made with your best interests at heart.
Transparent Communication: You and your family are always kept fully informed with clear, honest updates and open lines of dialogue.
Tailored Plans: Every situation is unique; we develop customized coordination strategies that perfectly reflect your specific resource needs and goals.
Local Expertise: Rooted in Erie County, we offer deep knowledge of community resources in Buffalo, NY to connect you with the right support systems.
Older Adults
Supporting those who want to remain independent while receiving help managing appointments, communication, and resources.
Who We Serve
We offer specialized care coordination for individuals and families navigating complex life changes, ensuring support is centered on dignity and clarity.
People with Disabilities
Focused advocacy for individuals with physical or cognitive challenges who need help navigating complex care systems and resources.
Pregnant Individuals
Providing the extra layer of support needed to manage medical logistics and paperwork during pregnancy and postpartum phases.
Family Caregivers
A strategic partner for busy or long-distance family members who need local expertise and advocacy to safeguard their loved one's wellness.
Meet The Founder
Felicia Mayes
Compassionate Partners LLC was founded by Licia Mayes, who has more than a decade of experience in various areas of care and service coordination.
With years of experience supporting individuals and families, Licia has worked across multiple sectors, including home care, care facilities, health homes, insurance services, and housing placement for individuals experiencing homelessness. Through these roles, she gained valuable insight into the many challenges people face when navigating services, managing daily responsibilities, and maintaining independence.
Her experience working with both care providers and insurance systems has allowed her to develop a strong understanding of coordination, advocacy, and client support. Compassionate Partners was created to bring that knowledge together in a more personal and compassionate way — offering dependable assistance while simplifying everyday tasks for the individuals and families she serves.